Refund Policy
At BK Astro Service Private Limited, we are committed to providing high-quality astrological services to our clients. However, we understand that there may be instances where you are not fully satisfied with our services. This Refund Policy outlines the conditions under which refunds may be issued and the process for requesting a refund.
1. Eligibility for Refunds
Refunds are considered in the following circumstances:
- Service Delivery Issues: If the service you booked was not delivered as promised or there was a technical issue that prevented the completion of the service.
- Incorrect Charges: If you were charged incorrectly or multiple times for the same service due to a technical error.
- Expert Availability: If the astrologer, Tarot reader, or other service expert you booked was unavailable at the scheduled time, and a rescheduled session cannot be arranged.
2. Non-Refundable Circumstances
Refunds will not be issued in the following situations:
- Change of Mind: If you change your mind after booking a session or after the service has been delivered.
- Partial Use: If you have used part of the service or session time and then decide to cancel the remainder.
- Inaccurate Predictions: Astrology is a guiding tool based on the expertise and interpretation of the astrologer. Refunds will not be granted for predictions that do not meet your expectations or desired outcomes.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Support: Email our customer support team at support@astrologerdaddy.com within 24 hours of the issue arising. Include your booking details, the reason for the refund request, and any supporting evidence (such as screenshots or error messages).
- Review Process: Our support team will review your request and respond within 3-5 business days. During this time, we may ask for additional information to assess your claim.
- Refund Approval: If your refund request is approved, the refund will be processed and credited back to your original payment method within 7-10 business days.
4. Cancellations
- Session Cancellation: If you wish to cancel a scheduled session, please do so at least 24 hours in advance by contacting our support team. Cancellations made within this timeframe may be eligible for a refund or rescheduling.
- Last-Minute Cancellations: Cancellations made less than 24 hours before the session will not be eligible for a refund, except in cases of expert unavailability.
5. Disputes and Chargebacks
In case of a dispute or chargeback, we encourage you to contact us first to resolve the issue amicably. Filing a chargeback without contacting our support team may result in additional processing time and complications in resolving the matter.
6. Amendments to the Refund Policy
BK Astro Service Private Limited reserves the right to amend or update this Refund Policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review the policy periodically.
This policy is designed to provide clarity on the refund process and to ensure fair treatment for all our clients. Your satisfaction is important to us, and we strive to resolve any issues promptly and effectively.
